Shipping Policy

Please read our shipping policy carefully to understand our delivery procedures.

Edgroom Knowledge Systems Private Limited

Last Updated: 1st of August, 2025

This Shipping Policy ("Policy") outlines the delivery procedures for all products and services offered by Edgroom Knowledge Systems Private Limited ("Edgroom", "Company", "we", "us", "our"). By using our services, you agree to be bound by this Policy.

  1. Digital Content Delivery

    2. Electronic Delivery:

    • All educational content, courses, and digital materials are delivered electronically.
    • Access is granted immediately upon successful payment confirmation.
    • No physical shipping is involved for digital products.
    • Login credentials and access links are sent via email.
    • Content is accessible through our online platform 24/7.

    Digital Product Features:

    • Instant access to purchased content.
    • No shipping delays or delivery issues.
    • Environmentally friendly - no physical materials.
    • Accessible from any device with internet connection.
  2. Physical Products (if applicable)

    3. Shipping Information:

    • Physical products, if any, will be shipped within 3-5 business days.
    • Shipping costs and delivery times vary based on location and service type.
    • Tracking information will be provided via email upon shipment.
    • International shipping may incur additional customs duties and taxes.

    Shipping Methods:

    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-3 business days (additional cost)
    • International Shipping: 7-14 business days
    • Free Shipping: Available on orders above specified amounts
  3. Delivery Terms

    4. Delivery Responsibilities:

    • Edgroom is not responsible for delays due to circumstances beyond our control.
    • Risk of loss and title for physical items pass to the buyer upon delivery.
    • Damaged or lost shipments must be reported within 48 hours of delivery.
    • Signature may be required for high-value physical items.

    Delivery Issues:

    • Contact us immediately if you experience delivery problems.
    • Provide tracking information when reporting issues.
    • We will work with shipping partners to resolve delivery issues.
    • Replacement or refund options available for lost/damaged items.
  4. International Shipping

    5. International Orders:

    • Available for most countries worldwide.
    • Additional customs duties and taxes may apply.
    • Delivery times vary by destination country.
    • Import restrictions may apply to certain products.

    Customs and Duties:

    • Buyer is responsible for all customs duties and taxes.
    • Duties vary by country and product type.
    • Contact local customs office for specific information.
    • We provide necessary documentation for customs clearance.
  5. Contact Information
    6. For shipping-related inquiries, please contact us at:

Need Help?

📞 Phone: 7569568216
🏢 Address: Flat No.D2, Pearls Paradise Apartment, Chinnawaltair, Vizag, 530017