Cancellation and Refund Policy

Edgroom Knowledge Systems Private Limited

This Cancellation and Refund Policy ("Policy") governs the cancellation and refund procedures for all services and products offered by Edgroom Knowledge Systems Private Limited ("Edgroom", "Company", "we", "us", "our"). By using our services, you agree to be bound by this Policy.

1. Cancellation Policy

Subscription Cancellation:

• Users may cancel their subscription at any time through their account settings.
• Cancellation requests can also be submitted via email to support@edgroom.com.
• Cancellation will take effect at the end of the current billing cycle.
• No refunds will be provided for partial months of service.
• Access to services will continue until the end of the paid period.

Course and Content Cancellation:

• Once digital access is granted, course cancellations are generally not permitted.
• Special circumstances may be considered on a case-by-case basis.
• Contact support within 24 hours of purchase for consideration.
2. Refund Policy

General Refund Terms:

• Refunds are subject to approval and are generally not issued once digital access is granted.
• Refund requests must be submitted within 7 days of purchase.
• Processing time for approved refunds is 5-7 business days.
• Refunds will be processed to the original payment method.

Non-Refundable Circumstances:

• Abuse or excessive usage of services.
• License breaches or unauthorized sharing of content.
• Technical issues on user's end (browser, device, internet).
• Change of mind after accessing digital content.
• Requests made after the 7-day window.

Refundable Circumstances:

• Technical issues on Edgroom's platform preventing access.
• Duplicate charges or billing errors.
• Service unavailability for extended periods.
• Material misrepresentation of services.
3. Refund Process
1. Submit Request: Contact support with your order details and reason for refund.
2. Review Period: We will review your request within 2-3 business days.
3. Approval/Denial: You will receive an email notification of our decision.
4. Processing: Approved refunds are processed within 5-7 business days.
5. Confirmation: You will receive a confirmation email once processed.
4. Contact Information
For cancellation and refund requests, please contact us at:
• Email: support@edgroom.com
• Phone: 7569568216
• Response Time: Within 24-48 hours during business days